Talk to ISM Staff

E-Mail or Call Us!

Below is a list of ISM employees and their primary responsibilities. To reach any of the individuals below via telephone, dial 800/888-6276 or 480/752-6276, and enter the extension number when prompted.

Please note: ISM office hours are 7:30 a.m. to 4:30 p.m., MST, Monday through Thursday (ISM remains on Mountain Standard Time year-round), and 7:30 a.m. to 3:30 p.m., MST on Friday.

CUSTOMER SERVICE

Amy Shaw ext. 3019
Senior Associate
Supervises the customer service associates.

Customer Service Associates - Process customer orders, membership applications, membership status and inquiries.

Kevin Aiello ext. 3020

Jessika Karls ext. 3013

Amanda Martin ext. 3075

Gerri Mize ext. 0

Nicole Pattee ext. 3126

Turoko Simmons ext. 3072

Justin Tracey ext. 3069

AFFILIATE SUPPORT

Jan Miller ext. 3113
Vice President, Affiliate Support

Melanie DePalma ext. 3062
Groups and Forums support; Affiliate Support.

Linda Thomas ext. 3041
Affiliate support; produces NewsLine.

CAPS

Phil Carter, D.B.A. ext. 3003
Directs CAPS.

Rick Boyle, Ph.D. ext. 3050
Manages fund raising and plans CAPS/ISM budget.

Carol Ketchum ext. 3004
Manages fund raising, research publication, and CAPS/ASU budget.

Jan Willoughby ext. 3003
Secretarial support and coordination of contributor database.

Steve Wade ext. 3060
Directs Benchmarking and related Executive programs.

Kim Dixon Williams ext. 3047
Develops benchmarking products and processes.

Kristin Thies ext. 3037
Develops benchmarking products and processes.

Clare Donnalley ext. 3007
Develops benchmarking products and processes.

Tom Hendrick, Ph.D. ext. 3052
Manages CPO Insights program.

Tammy Schwerman ext. 3054
Manages CAPS' Web site and coordinates CAPS' information systems.

Steve Koch ext. 3116
Manages database systems.

Debbie Maciejewski ext. 3046
Manages and coordinates activities for publication of PRACTIX and Critical Issues Reports.

Robert Monczka, Ph.D. ext. 3119
Directs Project 10X.

CENTER FOR STRATEGIC SUPPLY LEADERSHIP (CSSL)

Terri Tracey, CAE ext. 3071
Vice President — Provides direction and leadership for the Center

Karin Spencer ext. TBD
Senior Associate — Responsible for communications, marketing, and program planning for the Center

CERTIFICATION

Christina Foster, SPHR ext. 3011
Vice President, Certification/Diversity

Karen Collins, C.P.M., A.P.P. ext. 3123
Manager, Certification

David Migliore ext. 3074
Senior Associate, Certification

Althea (Al) Levine ext. 3094
Processes C.P.M./A.P.P. materials.

Judy Tolliver ext. 3044
Provides administrative support to the certification department.

COMMUNICATION

Berta Duffy ext. 3085
Inside Supply Management® editor

Janis Kellerman ext. 3023
Administrative assistant

John Yuva ext. 3021
Produces and coordinates articles for Inside Supply Management®

Jill Schildhouse ext. 3026
Produces and coordinates articles for Inside Supply Management®

Nancy Finger ext. 3048
Supports editorial staff

Frances Hernandez ext. 3022
Coordinates printing production

Lisa Wolters-Broder ext. 3028
Proofs all ISM published materials

Diane Serpa ext. 3130
Desktop publishing for ISM publications

Frank Sheridan ext. 3093
Desktop publishing for ISM publications

James Cain ext. 3101
Desktop publishing for ISM publications

EDUCATIONAL PROGRAM/PRODUCT DEVELOPMENT

Scott Sturzl, C.P.M., A.P.P. ext. 3105
Vice President - Oversees ISM On-Site and Virtual Education sales.

Becky Nawrocki ext. 3135
Develops educational programs and products.

Mary Lue Peck ext. 3133
Develops educational programs and products.

Rene Yates, C.P.M. ext. 3080
Sales account manager for onsite and virtual education programs.

Antoinette "Toni" Caserta
Sales account manager for onsite and virtual education programs.

Valerie Gryniewicz ext. 3090
Coordinates ISM satellite seminars and other educational products.

Candace Craig ext. 3136
Coordinates scheduling, materials, and logistics for educational programs.

Miranda Kuhns ext. 3056
Coordinates speakers and instructors for educational programs.

EXECUTIVE OFFICE

Judy Waters, CPS ext. 3034
Assistant to CEO; contact for IFPMM and J. Shipman Award.

EXECUTIVE OFFICERS

Paul Novak, C.P.M., A.P.P. ext. 3034
Chief Executive Officer.

Debbie Webber, C.P.M., A.P.P. ext. 3055
Senior Vice President/Corporate Treasurer.

Holly LaCroix Johnson ext. 3030
Senior Vice President/Corporate Secretary

Nora Neibergall, C.P.M. ext. 3058
Senior Vice President

Joe Cavinato, Ph.D., C.P.M. ext. 3029
Senior Vice President

HUMAN RESOURCES

Sue Roswurm ext. 3138
Human resources.

INFORMATION SYSTEMS

Joe Boudrie ext. 3017
Manages data processing facilities.

John Stewart ext. 3142

Gary Seefeldt ext. 3042

MARKETING & SALES

Cindy Urbaytis ext. 3049
Vice President - Marketing & Sales

Kathy Braase ext. 3061
Senior Associate - Sales

Irene Tidrick ext. 3043
Administrative support for sales staff.

Mary Ellen Woods ext. 3082
Manages marketing.

Cyndy Player ext. 3128
Senior Associate - Marketing; Seminars and Online Courses

Mike Shirra ext. 3121
Senior Associate - Marketing; Certification and Accreditation programs and all ISM products

Matthew Browne ext. 3110
Administrative support for marketing staff.

Rob Palmer ext. 3111
Organizational Membership; Membership Recruitment Campaigns.

ONSITE SEMINAR SALES & VIRTUAL EDUCATION SALES

Rene Yates, C.P.M. ext. 3080
Sales Account Manager.

Antoinette "Toni" Caserta
Sales Account Manager.

OPERATIONS

Terry Pizzano ext. 3012
Meeting logistics and annual conference.

Linette Price ext. 3024
Provides administrative support to operations department.

PUBLIC RELATIONS

Andrea Waas, APR ext. 3009
Vice President – Oversees contracts, Resource Center and public relations activities.

Jean McHale ext. 3143
Manages news releases and other public relations efforts.

Rose Marie Goupil ext. 3015
Coordinates Report On Business® media relations and produces press releases

Kristin Pearce ext. 3106
Report On Business® Administration

Rachel Ferry ext. 3087
Media relations administration.

PURCHASING

Carol Herda ext. 3065
Purchases MRO, print services, and inventory items.

RESOURCE CENTER

Dave Schultz, A.P.P. ext. 3109
Manages the InfoCenter member research assistance program and the Research on Demand program.

TECHNOLOGY

Terri Tracey ext. 3071
Vice President - Oversees Web site, online educational programs, and Information Systems.

Vince Killian ext. 3092
Develops computer-based and educational products.

Erika Gronek ext. 3104
Designs interactive content for the Knowledge Center Web site.

Margie Petersen ext. 3005
Provides administrative support to technology department. Administers instructor-led online courses.

WEB SITE

Robb McNabb ext. 3036
Manages ISM Web site, Intranet and online services/products; develops Web applications.

Cheryl Chadwick ext. 3038
Maintains ISM Web sites and Intranet.

Taryn Regish ext. 3132
Maintains ISM Web sites and Intranet.

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