ISM / PeopleSoft Webcast Archive
Live program held April 15, 2004

Reduce Costs by Optimizing Complex Services Spend

• Download the audio (35.6 MB, Windows Media)
• Download the slides (2.1 MB, Adobe Acrobat)

Description:

Is your organization able to bring costs down significantly by working with new and potential suppliers of complex services? Many companies depend on providers of complex services such as telecommunications to keep their businesses going. While necessary, often these services come at a significant cost. In these demanding economic times, it is a business imperative for enterprises to reign in these costs.

Learn in two case studies how multi-billion dollar software companies realized savings of several million dollars while:

• Optimizing telecommunications services, the third largest expense for enterprises today
• Decreasing total cost for goods and services, without sacrificing customer service
• Streamlining the contracting process for pricing, Service Level Agreements, terms and conditions.

Also hear the latest industry research on:

• Sourcing and management complex services spend
• Ensuring ways to obtain quality services in an outsourced environment
• Rethinking "bottom line" savings

Hear specific examples from PeopleSoft, CAPS Research, and the TelAdvisor Group on how enterprises are using a combination of industry expertise, sourcing strategies, and tools to lower total cost for goods and services and sourcing cycle times while maintaining quality of service.

Presenters:

• D. Steven Wade, Director, CAPS Research
• Bob Schecterle, Vice President, PeopleSoft SRM
• David Thompson, Senior Vice President and CIO, PeopleSoft
• John Garvin, Principal and Co-Founder, TelAdvisor Group
• John Stapleton, Principal and Co-Founder, TelAdvisor Group
• Moderator: Roberta Duffy, Editor, Inside Supply Management^®